Support

Support provides general information that many people ask about. It isn't intended to replace our service representatives when you're having a specific problem using our site. Feel free to call us or use the email feedback form in "Contact us."

PDF

What is a PDF?
PDF, short for Portable Document Format, is a type of file that allows you to view and print a document as it actually appears, even if your computer doesn't have the fonts or programs used to create it.

You need Adobe Acrobat Reader to view and print PDF documents. Your browser may already be equipped with this software. If not, you can download a free version (11 or higher) from Adobe's website.

Viewing PDFs
Viewing a PDF anywhere on our site is as simple as clicking the PDF link you want to view. (Your computer will automatically launch Adobe Acrobat Reader and open the document. Depending on the document's size, this could take a few minutes.)

For options such as zooming in to increase the size or viewing multiple pages simultaneously, use the toolbar that appears above the document.

Printing PDFs
To print a PDF, you can click the printer image in the Adobe Acrobat Reader toolbar or use the keyboard command you normally employ. If the printed document has problems, check your printer to make sure it has graphics capabilities.

Downloading PDFs
Having Problems downloading PDFs?
Whether you're a Windows or Macintosh user, downloading is an easy 4-step process.

  • Place your cursor over the PDF link.
  • Click and hold your mouse button and choose the menu option that allows you to "save (the file or target) as." (Use the right mouse button if you're on Windows.)
  • Enter the location where you want to save the file.
  • Click OK.

Browsers/settings

Problems you experience accessing our website are sometimes due to your browser or settings. To enhance your viewing experience, we recommend that you keep your browser up to date.

Browsers
Our site is built to work with the most popular browsers, but it works best with Internet Explorer 7.0 or higher. Check the chart below for the minimum browser version your operating system requires to present our site properly.

You can use these links to download an appropriate browser version:

Download Internet Explorer

Operating SystemsBrowsers
Windows
95, 98, ME, NT 4.0, 2000, XP, Vista, Windows 7
Recommended
Microsoft Internet Explorer 7.0 and above
Others
Firefox 2.0 and above
Macintosh
8.5 & higher, 9.x, 10.x
Recommended
Microsoft Internet Explorer 7.0 and above
Others
Firefox 2.0 and above

Settings
Your connection speed, computer RAM and monitor settings can make a big difference in your viewing experience.

Connection speed
If your connection speed is slow, pages will take longer to download and occasionally won't be as clear as they should be. Clicking the Refresh or Reload button on your browser's toolbar can sometimes improve what you see.

Monitor
The site is best viewed on at least a 15-inch screen set for 256 colors. The optimal resolution is 1024 x 768 pixels.

Computer RAM (memory)
We recommend 64MB of Random Access Memory (RAM), though you can view the site with as little as 32MB.